Dear valued customers,

We regret to inform you that we are currently experiencing a technical outage with our Pet Food Pros e-commerce store payment gateway. If you have tried visiting our e-commerce store recently, you must have faced some difficulties at checkout. Our IT team is working hard to resolve the issue and get the online store and gateway up and running quickly, however for the time being the site is down.

As a temporary solution, Canine Caviar has agreed to help us with the accounting and shipping side. As you may know, they help manage our website. They can charge the card as required and get the food shipped out to you for your pet(s). Unfortunately, you are not able to log on to Pet Food Pros currently and make those payments on your own. Canine Caviar staff will have to do this for you.
Please call 714-223-1800 and ask for customer service as they can help you with this matter.

We understand that this has caused a great deal of frustration and inconvenience and for that we apologize. Thank you for your patience and understanding during this time.

If you have any further questions or concerns, please email us at support@petfoodpros.com.

Best regards,
Pet Food Pros Team

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